Privacy Policy

Welcome to Incognito Casino. We protect your privacy and the security of your personal information. This Privacy Policy explains how Incognito Casino collects, uses, discloses, and protects your data when you use our website, services, and applications (collectively, "Services"). We operate in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR), to ensure your data is handled with care and transparency. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with these terms, do not use our Services.

We collect various types of information to provide and improve our Services. This information falls into several categories:

• Personal Identifiable Information (PII): This includes data that can directly identify you, such as your full name, date of birth, residential address, email address, telephone number, and payment details (e.g., credit card numbers, bank account information). We collect this during registration, account verification, and transaction processing.
• Account Information: Your username, password (encrypted), and security questions/answers.
• Transaction Data: Details about your deposits, withdrawals, betting history, and game activity on Incognito Casino.
• Technical Data: Information about your device, including your IP address, browser type and version, operating system, device identifiers, and network information.
• Usage Data: How you interact with our Services, including pages visited, features used, time spent on pages, and referring URLs.
• Communication Data: Records of your interactions with our customer support, including emails, chat transcripts, and phone calls.
• Verification Documents: Copies of identification documents (e.g., passport, driving license), utility bills, or bank statements, as required for Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance.

Incognito Casino uses the collected information for several purposes:

• To Provide and Manage Services: To create and maintain your account, process your bets and transactions, and allow you to participate in games.
• To Ensure Security and Prevent Fraud: To verify your identity, detect and prevent fraudulent activities, money laundering, and other illegal actions, protecting both you and Incognito Casino.
• To Comply with Legal and Regulatory Obligations: To meet requirements imposed by our licensing authority, tax authorities, and other legal bodies. This includes age verification and responsible gaming measures.
• To Improve Our Services: To understand how you use our platform, analyse trends, and develop new features and offerings that enhance your experience at Incognito Casino.
• To Communicate with You: To send you important updates, service announcements, promotional offers (where you have consented), and to respond to your inquiries and support requests.
• For Personalisation: To tailor your experience, including game recommendations and personalised promotions, based on your preferences and activity.

We process your personal data based on the following legal grounds, as required by GDPR:

• Performance of a Contract: Processing necessary for the performance of the contract between you and Incognito Casino, specifically to provide you with our gaming services.
• Legal Obligation: Processing necessary to comply with legal and regulatory obligations, such as AML, KYC, and responsible gaming requirements.
• Legitimate Interests: Processing necessary for our legitimate interests or those of a third party, provided your fundamental rights do not override these interests. This includes improving our services, preventing fraud, and ensuring network and information security.
• Consent: Where you have given explicit consent for specific processing activities, such as sending marketing communications. You have the right to withdraw your consent at any time.

Incognito Casino may share your personal information with third parties under specific circumstances and always with appropriate safeguards:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processors, identity verification services, IT and hosting providers, and customer support platforms. These providers are contractually bound to protect your data and only use it for the purposes specified by Incognito Casino.
• Regulatory and Law Enforcement Bodies: We may disclose your information if required by law, court order, or to cooperate with regulatory authorities, law enforcement agencies, or other governmental bodies for fraud prevention, AML compliance, or other legal investigations.
• Affiliates and Business Partners: With your consent, we may share data with our affiliates or business partners for marketing purposes or to offer integrated services.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity, subject to the same privacy commitments.
• With Your Consent: We may share your information with other third parties when you have given us explicit consent to do so.

We do not sell your personal data to third parties for their independent marketing purposes.

Incognito Casino takes the security of your personal data seriously. We implement technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, and destruction. These measures include:

• Encryption: We use industry-standard encryption technologies (e.g., SSL/TLS) to protect data during transmission.
• Access Controls: Strict access controls and authentication protocols limit access to personal data to authorised personnel only.
• Firewalls: Our systems are protected by firewalls to prevent unauthorised external access.
• Regular Security Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Employee Training: Our employees receive regular training on data protection and security practices.

While we protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Under GDPR and other applicable data protection laws, you have several rights regarding your personal data. Incognito Casino upholds these rights:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure ("Right to be Forgotten"): You can request the deletion of your personal data under certain circumstances (e.g., if the data is no longer necessary for the purposes for which it was collected).
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data, particularly for direct marketing purposes or where processing is based on legitimate interests.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We may require you to verify your identity before processing your request.

Incognito Casino uses cookies and similar tracking technologies (e.g., web beacons, pixels) to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: These are necessary for the operation of our website and to provide core services, such as allowing you to log in and use secure areas.
• Analytical/Performance Cookies: These cookies help us understand how visitors interact with our website by collecting information about page visits, traffic sources, and error messages. This data helps us improve the website's performance.
• Functionality Cookies: These remember your preferences (e.g., language, region) to provide a more personalised experience.
• Targeting/Advertising Cookies: These cookies are used to deliver relevant advertisements to you and to measure the effectiveness of our marketing campaigns.

You can accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, disabling cookies may impact the functionality and features of Incognito Casino.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention period depends on the type of data and the purpose of processing. For example:

• Account information and transaction data are typically retained for a minimum of five years after the closure of your account, or as required by AML regulations.
• Marketing consent may be retained until you withdraw it.
• Customer support communications may be retained for a period to help us resolve future queries.

Once the retention period expires, your personal data will be securely deleted or anonymised.

As a global online casino, Incognito Casino may transfer your personal data to countries outside of your country of residence, including countries outside the European Economic Area (EEA). These countries may not have the same data protection laws as your home country.

When we transfer your data internationally, we ensure that appropriate safeguards are in place to protect your privacy rights and the security of your data. This may include:

• Transferring data to countries deemed to provide an adequate level of data protection by the European Commission.
• Using standard contractual clauses approved by the European Commission.
• Implementing binding corporate rules.

By using our Services, you consent to such transfers.

Incognito Casino is strictly for individuals who are at least 18 years old or of legal gambling age in their respective jurisdiction, whichever is higher. We do not knowingly collect personal information from individuals under this age. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that information from our records. If you believe we might have any information from or about a child, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. Any changes will be posted on this page, and the "Last Updated" date at the top of the policy will be revised. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Significant changes will be communicated to you through your registered email address or prominent notices on our website.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by Incognito Casino, please contact our Data Protection Officer:

Email: [email protected]

We resolve any concerns you may have in a fair and transparent manner.